Refund policy

Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility
To be eligible for a return, the item must be:
• Unused and in the same condition you received it
• In its original packaging
• Returned with all original accessories, manuals, parts, and included materials
• Accompanied by your order number or proof of purchase

Items that have been used, installed, altered, damaged, or returned without original packaging or components may not be accepted.

How to Start a Return
Before sending anything back, please contact us at admin@kaedbaellc.com with your order number and the reason for the return.

If your return is approved, we will email you a return authorization with the return address and shipping instructions, and, when applicable, a prepaid return label.

Do not send items back without receiving return authorization and instructions from us. Items returned without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can review the issue and determine the appropriate resolution.

Please include clear photos of the item, its packaging, and the shipping label when reporting a damaged, defective, or incorrect item.

Non-Returnable Items
Certain products may not be eligible for return, including:
• Special-order or custom items
• Personalized products
• Clearance or final-sale items
• Opened electrical components
• Installed products
• Batteries, hazardous materials, flammable liquids, or gases
• Gift cards

If you are unsure whether a specific item is eligible for return, please contact us before sending it back.

Exchanges
We do not process direct exchanges. The fastest way to receive a different item is to return the original item, if eligible, and place a new order after the return has been approved.

Refunds
Once we receive your return, we will inspect the item and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear in your account, depending on your bank, credit card company, or payment provider.

If you have not received your refund within 5-7 business days after we confirm that it has been approved, please contact us at admin@kaedbaellc.com.

For return assistance, please contact us at admin@kaedbaellc.com.